NO POWER OR HOT WATER?

CALL UNISON FIRST  |  0800 2 UNISON  |  0800 286 476

Unison provides a free of charge 24 hour callout service to attend to faults on our network.

By calling Unison first you may avoid being charged for a callout from an electrician, when the fault may be on Unison’s network.

Before sending a faultman, the call centre staff may ask you to do some basic checks to see if the fault may be within your house rather than Unison’s network.

To determine whether the fault is confined to your premises or part of a wider outage you can also do the following:

• Check if the neighbours have power;
• Check the main switch is on at your switchboard;
• Try and remember if you turned an appliance on prior to the power fault. If you did, turn off the appliance and check your switchboard fuses.