NO POWER OR HOT WATER?
In Hawke's Bay, Unison provides a FREE 24- HOUR callout service to attend power and hot water faults on our network.
By calling Unison first you may avoid being charged for a callout from an electrician, when the fault may be on Unison's network.
Before sending a faultman, the call centre staff may ask you to do some basic checks to see if the fault may be within your house rather than Unison's network.
To determine whether the fault is confined to your premises or part of a wider outage you can also do the following:
Check if the neighbours have power.
Check the main switch is on at your switchboard.
Try and remember if you turned an appliance on prior to the power fault. If you did, turn off the appliance and check your switchboard fuses.
Customers in Taupo and Rotorua should call their electricity retailer to report no power or hot water faults.
CALL UNISON FIRST | 0800 2 UNISON | 0800 286 476